Customer support teams
Many people, one WhatsApp number
Problem. The business WhatsApp number lives on one phone. Whoever is holding it can reply; everyone else is locked out.
How Chato helps. The team signs in to the same Chato account and works that inbox together. The customer still writes to one WhatsApp number. Optional AI handles first replies on the Standard plan.
Agencies and property managers
One person, many WhatsApp numbers
Problem. Each client or building needs its own WhatsApp Business number, but staff cannot live in ten apps or ten phones.
How Chato helps. Connect a number per client or property. One person — or one shared login — runs every line from a single dashboard instead of rotating devices.
Sales and multi-location businesses
Both models, one product
Problem. Some teams need a separate line per rep or store. Others share one store number across the floor.
How Chato helps. Use both models in one product: connect many numbers when lines should stay separate, or let several people work the same number together.
Read how connecting works or start from pricing.