Frequently asked questions

Chato.pro FAQ

Direct answers about the product, how you connect WhatsApp, who it is for, and how billing works.

What is Chato.pro?

Chato.pro is a web-based WhatsApp inbox. You connect each WhatsApp number by scanning a QR code with the WhatsApp mobile app (similar to WhatsApp Web), then read and reply from a browser dashboard. It is not the Meta Cloud API / official WhatsApp Business API.

What problem does Chato.pro solve?

WhatsApp is built around one phone and one person. Businesses need either many numbers (sales, support, clients, locations) or several people on one number. Chato puts those numbers in one dashboard, and lets everyone who shares the same Chato login work the same inbox.

Who is Chato.pro for?

Support teams that share one customer WhatsApp line, agencies and property managers who run a number per client or building, and sales or multi-location businesses that need separate lines or a shared store number. Anyone who currently juggles phones or WhatsApp Web tabs.

Can I manage multiple WhatsApp accounts?

Yes. One person can connect as many WhatsApp numbers as they need — sales, support, agents, clients, locations — and run them from one Chato dashboard. Switch lines without juggling phones or WhatsApp Web tabs.

Can several people use the same WhatsApp number?

Yes. Several people sign in to the same Chato account (the same Google login) and work that inbox together. Support, sales, and managers can all reply from one WhatsApp number — the customer still writes to a single line.

Can agencies manage client WhatsApp numbers?

Yes. Agencies and property managers often connect a separate WhatsApp number per client or building and run them from one Chato dashboard — useful when one person or one login manages many WhatsApp Business numbers.

How much does Chato.pro cost?

The Standard plan is €5 per WhatsApp account per month, or €48 per account per year (20% off). The AI chatbot is included. A 7-day free trial needs no credit card and includes 1 WhatsApp session. Extra numbers are added after you subscribe.

Is the AI chatbot included in the €5 plan?

Yes. The Standard plan includes a per-account AI chatbot — train replies, upload knowledge, and automate common questions. There is no separate AI add-on fee.

Do I need to install desktop software?

No. Chato.pro works in a modern browser. Sign in, scan the QR code with WhatsApp on your phone, and you are connected.

How does connecting a WhatsApp number work?

After you sign in, Chato shows a QR code. Open WhatsApp on the phone for that number, use Linked devices (or the equivalent WhatsApp Web flow), and scan. That number then appears as a session in your dashboard. Keep the phone online as you would for WhatsApp Web.

Is my data secure?

Connections are encrypted in transit and session data is stored so you can reconnect. Chato does not sell your WhatsApp messages for advertising. You choose which numbers to connect and can disconnect a session anytime. Conversations and dashboards are behind login and are not listed in the public sitemap.

How does the free trial work?

Start with a 7-day free trial. No credit card required. You get 1 WhatsApp session during the trial. Subscribe anytime to keep the number and add more accounts at €5 each per month.

What is the External API?

Chato’s External API lets you send messages from external systems into your session chats. Each source appears as its own chat thread, separate from WhatsApp messages — so CRM alerts, website forms, or internal tools stay organized next to the WhatsApp inbox.

Still stuck? See how Chato works, pricing, or contact support at support@chato.pro.